Donor Engagement Coordinator

  

Minnesota Public Radio| American Public Media Group | St. Paul, MN | February 21, 2020

Application Deadline: February 28, 2020
EVENT COORDINATION (60%)

Serve as project manager for all events hosted by Major/Planned Giving and Capital Campaign teams; work closely with internal key stakeholders (Donor Engagement Manager, Capital Campaign Manager, Director of Planned Giving, Director of Development Communications/Stewardship, major gift officers, content leads, other partners) to establish a detailed working plan to implement donor engagement strategy, overseeing the planning process from start to finish.

In collaboration with Development Communications team, develop a communications plan for each event, including event invitations, reminders, pre-event, and post-event emails
Manage event logistics in CRM (Salesforce), including creating and managing event page, building and maintaining RSVP reports, updating donor information, etc.
Solicit and manage external vendors (caterers, musicians, venues) to include securing contracts, tracking payment, communicating logistics, etc.
Build thorough event/show flows to be used by planning team, event talent, technical directors, and event hosts
Serve as onsite event manager, including occasional morning and evening events (1-3 times/month)
Manage internal event communications calendar using Outlook, WAVE, Excel, and Slack
GENERAL ADMINISTRATIVE SUPPORT (30%)

Provide broad support for Philanthropic Development department (Major/Planned Giving, Capital Campaign, Institutional Giving, Development Communications), primarily in the areas of meeting coordination, team budget maintenance/upkeep, CRM (Salesforce) data oversight, general process improvement/connectivity, and ongoing campaign projects.

Schedule and maintain bi-monthly Philanthropic Development/Content and weekly Major Giving team meetings in Outlook and Zoom
Collaboratively build meeting agendas and capture/publish minutes
Create and maintain Slack channels for meeting groups
Assist in updating Philanthropic Development pages on internal org website
Work with team budget managers to ensure accurate expense tracking, coding, and projecting
Serve as back up for solicitation and acknowledgement processes (primarily at fiscal/calendar year end)
Support efforts to solicit and steward Board of Trustees
DONOR RELATIONS (10%)

Create a positive, gratitude-focused environment in all interactions with donors (phone, email, in person) by collaborating with Philanthropic Development teams to enact a variety of stewardship activities.

In tandem with Stewardship Coordinator, devise a process to scale highly customized stewardship touchpoints to a broader pool of donors
Assist with occasional thank-you phone calls and handwritten notes to donors throughout the year
Co-develop series of activities and engagement opportunities for staff donors to strengthen internal culture of philanthropy and gratitude
Required Education and Experience:

Bachelor's degree or equivalent experience
3+ years of relevant work experience, specific to events coordination and administrative support in a fast-paced environment
Exceptional written, oral, and interpersonal communication skills and proofreading capabilities
Experience in project and process management
Significant experience using customer or constituent databases (Salesforce highly preferred), Word, Excel, PowerPoint and MS Outlook
Required Skills, Knowledge, and Abilities:

Knowledge of effective fundraising practices
Demonstrated success in completing projects on time, on budget, and within scope
Demonstrated success in coordinating cross-functional teams
Demonstrated problem-solving skills
Exceptional level of accuracy and attention to details
Strong customer service skills and the ability to build effective professional relationships
Ability to be flexible and adaptable to change
Excellent organizational skills; ability to prioritize and work under pressure, often autonomously
Ability to learn and actively utilize software applications when needed (including Zoom, Slack)
Preferred Skills and Experience:

Certification in project or events management
Education or experience directly related to non-profit fundraising
Passion for the mission and content of MPR|APM
Commitment to cultural competency and desire to foster an internal culture of philanthropy

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