Second Harvest Heartland | Brooklyn Park, MN
Salary Range: $20.00 to $24.00 per hour
JOB TITLE: Development Operations Coordinator
LED BY: Development Operations Manager
HOURS: Full-Time; 40 hours/week
The Development Operations Coordinator is responsible for accurate and timely processing of outright and pledged charitable contributions, including administering gift credit, and generating gift receipts in accordance with IRS regulations. This position is the lead point of contact for all incoming calls and emails from financial contributors and is responsible for maintaining an up-to-date record of all donor communication. The Development Operations Coordinator assists Development team members, temporary staff and occasional volunteers or interns with questions about the department’s Raiser’s Edge NXT database.
DUTIES AND RESPONSIBILITIES
- Gift Processing and Acknowledgment
- Accurately enter, process, and acknowledge donations, pledge payments and other financial contributions into constituent relationship management software (Raiser’s Edge NXT).
- Provide timely response to all inquiries from donors regarding giving histories, gift receipts, mailing list requests and all other concerns related to financial contributions.
- Provide outstanding customer service to all internal and external customers with whom you interact.
- Database Maintenance
- Create new donor records as needed, and research and update donor information such as email, telephone, spouse names, etc.
- Maintain accurate and up-to-date records of all address updates, donor comments and complaints, and returned mail in CRM.
- Development Systems Support
- With larger Development Resources teams, develop recommendations on gift and donor management methodology and process, and train and assist staff to ensure data is added accurately in CRM.
- Assist with developing and documenting business practices to continually improve development operations processes and accommodate an increasing number of donors.
- Serve as a contact person for Development staff, seasonal temporary employees, and selected volunteers/interns on use of database.
- Perform other duties as assigned to meet SHH goals and objectives.
- Demonstrate behavior consistent with SHH’s mission, vision, and values daily.
- Understand safety policies and actively promote safe practices in the workplace.
- Ability to build strong, constructive relationships with a diverse range of individual and organizational partners, where common goals can be discovered, jointly shared, and owned for maximum impact.
- Strong commitment to equity; ability to work with individuals from different abilities, ethnicities, genders, races, religions, sexual orientations, and socioeconomic backgrounds.
- Demonstrate self-reflection on how their own identities, experiences, and biases will impact team culture, employee well-being, and the implementation of the organization’s strategic plan.
- Supporting and collaborating on organization-wide equity and diversity efforts.
- Demonstrate the ability to support the work of others. A high level of understanding and respect for the urgency and needs of others. Ability to see how actions impact others. Willingness to put the needs of internal and external customers first.
- Support innovation with an openness to new ideas, learning from others and flexibility to support change as needed.
- Demonstrate the ability to identify issues or areas of improvement and the willingness to address them.
- Maintain confidentiality of personal information of employees, volunteers, clients, donors, and others.
- Demonstrated enthusiasm and positive attitude.
- 1-year nonprofit experience preferred previous administrative office or gift/data entry experience desired.
- Experience with constituent relationship management software is strongly desired (Raiser’s Edge NXT preferred).
- Demonstrated ability to effectively communicate.
- Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
- Demonstrated familiarity with Microsoft Office, and Office 365, and the ability to learn other computer software programs.
- Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
- Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
Second Harvest Heartland is an EEO/AA Employer