Clare Housing | Minneapolis, MN
Salary Range: $56,000 - $60,000
Job Summary
The Development Operations Specialist plays a critical role in supporting the Advancement Team through comprehensive donor database management, campaign management, donor relations, reporting, annual fund activities and event support. This position ensures the integrity of donor data, timely and accurate gift acknowledgment, and contributes to the success of fundraising campaigns and events. The Specialist serves as a key point of contact for donors and internal stakeholders, helping to advance the mission of Clare Housing. Salary Range: $56,000 - $60,000 annually, commensurate with education and experience. This position is benefit-eligible, offering mileage reimbursement, access to health, dental and vision insurance, four weeks of paid time off in year one, paid holidays, retirement contribution, and additional benefits. This is a full-time position at 40 hours per week.
Core Job Functions – Duties and Responsibilities:
Gift Processing & Financial Coordination
· Manage all aspects of gift entry including checks, credit card, stock, in-kind, honor/memorial, matching, pledge payments, ACH, and payroll deduction gifts.
· Track gift intentions and send timely reminders.
· Assist Finance with month-end and year-end reconciliation and reporting.
· Generate and mail gift and pledge acknowledgment letters and gift communications.
· Coordinate and manage a timely thank-you call process for all gifts.
· Maintain donor correspondence and documentation.
Database Management & Integrity
· Maintain accurate and up-to-date donor and constituent records In Bloomerang database.
· Develop and implement protocols for data audits and updates.
· Create and revise gift entry procedures and supporting documentation.
· Manage email bounce-backs and subscription updates.
· Become expert at managing the donor database and assisting the advancement team in utilizing best practices.
Donor Relations & Stewardship
· Respond promptly to donor inquiries via phone and email.
· Coordinate thank-you calls and notes with volunteers.
· Prepare impact reports and donor lists for prospect and stewardship communications.
Reporting & Administration
· Generate reports for donor activity, campaign/appeal performance, and stewardship.
· Support appeals, campaigns, and custom mailings.
Event Support
· Assist with planning and execution of outreach and stewardship events.
· Serve as liaison with volunteers and donors during events.
Position Requirements:
Minimum Qualification Requirements
· Demonstrated experience in fundraising, donor database management, or related field including experience with CRM software products and relational database concepts.
Bloomerang experience preferred.
· Organization and Detail-Oriented: Experience managing multiple tasks and projects and maintaining accurate records with strong attention to detail.
· Data Entry and Reporting: Strong data entry skills, proficiency in creating and analyzing reports.
· Demonstrated experience communicating effectively and persuasively in oral and written communication on an interpersonal or group level.
· Experience exercising professional discretion and maintaining confidentiality regarding all organization related matters.
· Must demonstrate the ability to work diplomatically with a wide variety of people, possess effective communication skills, strong organizational skills, and complete tasks with high level of attention to detail.
· Proficiency in use of MS Office suite.
· Strong commitment and demonstrated passion for the organization’s mission.
· Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age and background.
· Physical demands include frequent use of repetitive motion activities including typing on a computer keyboard and the ability to work for 6-8 hours at a time at a desk and computer, frequent use of a phone.
· Some local travel may be required for event-related tasks. Driver's license and reliable transportation (personal vehicle) required.
· Must be willing and able to work flexible hours/days, including occasional evenings and weekends, to meet the needs of the organization.
Desired Knowledge, Skills and Abilities
· Positively represent Clare Housing at all times.
· Ability to create and build strong relationships with staff and stakeholders.
· Exceptional interpersonal and written communication skills.
· Mature judgement, initiative and ability to make independent and effective decisions and work without close supervision.
· Commitment to working effectively within a team and as a member of the Clare Housing staff.
· Ability to maintain confidential information and to engender trust.
· Access to a reliable vehicle and ability to maintain good driving record and insurance levels, as directed by the agency, to fulfill job duties that require travel.
· A commitment to equity and racial justice.
Working Conditions and Environment:
This position is housed in an administrative office in NE Minneapolis, in a supportive housing building for adults living with HIV/AIDS and other disabilities. Many of the residents are formerly homeless individuals. The building is accessible and smoke free. This position works during normal business hours which may include evening and weekend hours to accommodate off-hour events. While the main work hours will be 9am – 5pm Monday – Friday, attendance at various meetings may require earlier, later, or weekend hours. This position is not a work-from-home position. All employees are expected to work effectively in a mission-driven organization whose residents and staff exhibit significant diversity with respect to age, race/color, disability, marital status, national origin, religion, sex, gender identity, sexual orientation, familial status, genetic information or veteran’s status.